Privacy Policy

Effective Date: 25/08/2026
Last Updated: 25/08/2026

SAGE Staycation respects your privacy and is committed to handling guest information responsibly.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, make a reservation, communicate with us, or stay at one of our properties.

1. Information We May Collect

Depending on your interaction with SAGE Staycation, we may collect:

  • Name;
  • Contact information;
  • Email address;
  • Telephone/mobile number;
  • Guest identification information;
  • Booking and reservation details;
  • Number of guests;
  • Check-in and check-out dates;
  • Payment-related information;
  • Communications with SAGE Staycation;
  • Special requests relevant to your stay; and
  • Other information necessary to provide our services.

2. Guest Identification

We may require valid government-issued identification from registered guests for:

  • Guest verification;
  • Condominium/building registration;
  • Security;
  • Access control;
  • Emergency purposes; and
  • Applicable legal or building requirements.

Identification information may also be provided to relevant building management where required for guest registration and access.

3. How We Use Your Information

We may use personal information to:

  • Process reservations;
  • Confirm bookings;
  • Process payments;
  • Communicate with guests;
  • Provide check-in instructions;
  • Complete building registration;
  • Provide guest support;
  • Respond to inquiries;
  • Handle cancellations and refunds;
  • Address maintenance or security matters;
  • Prevent fraud or misuse;
  • Comply with legal requirements; and
  • Improve our services.

4. Payment Information

Payments may be processed through third-party payment providers.

Where payment information is processed directly by an external payment provider, SAGE Staycation does not intentionally store complete payment-card details.

Payment providers may process information according to their own privacy policies and security procedures.

5. Third-Party Platforms

If you book through Airbnb, Agoda, or another OTA, your information may also be processed by that platform according to its privacy policy and terms.

SAGE Staycation may receive information necessary to manage and provide your reservation.

6. Building Management

Because our properties are located within condominium communities, certain guest information may need to be provided to building management or security for registration, access control, security, and facility use.

Only information reasonably required for these purposes should be provided.

7. Communications

We may communicate with guests through:

  • Email;
  • SMS;
  • Telephone;
  • Booking-platform messaging; and
  • SAGE Staycation Facebook Messenger.

These communications may include booking confirmations, payment information, pre-check-in instructions, guest registration, arrival information, support, and important stay-related notices.

8. Cookies & Website Technologies

Our website may use cookies or similar technologies to support website functionality, security, analytics, and user experience.

You may be able to control certain cookie settings through your browser.

9. Data Security

We take reasonable measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for legitimate business, booking, legal, security, accounting, dispute-resolution, or regulatory purposes.

Retention periods may vary depending on the type of information and applicable requirements.

11. Your Privacy Rights

Subject to applicable Philippine law, you may have rights relating to your personal information, including rights to:

  • Request access to personal information;
  • Request correction of inaccurate information;
  • Request information about how your data is processed;
  • Object to certain processing where applicable; and
  • Exercise other rights available under applicable privacy laws.

Requests may be subject to verification and applicable legal limitations.

12. Privacy Concerns

If you have questions or concerns regarding your personal information, please contact:

SAGE Staycation
Cagayan de Oro City, Philippines

Phone: +63-945 399 3458
Email: stay@sagestaycation.com
24/7 Guest Assistance: SAGE Staycation Facebook Messenger

13. Changes to This Privacy Policy

SAGE Staycation may update this Privacy Policy when necessary.

The latest version will be made available on our website with the applicable effective and last-updated dates.

SAGE Staycation
Cagayan de Oro City, Philippines

Effective Date: 25/08/2026
Last Updated: 25/08/2026

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