Frequently Asked Questions
Welcome to SAGE Staycation.
Here are answers to questions guests commonly ask about reservations, check-in, payments, facilities, parking, cancellations, and staying at our Cagayan de Oro condominium properties.
Booking & Reservations
How do I book a SAGE Staycation condo?
You can book directly through the SAGE Staycation website by selecting your preferred property, dates, and number of guests, then completing the booking and payment process.
You may also book individual properties through participating online travel agencies (OTAs), such as Airbnb and Agoda.
Is direct booking better than booking through Airbnb or Agoda?
All three options can provide a confirmed reservation.
When booking directly with SAGE Staycation, you communicate directly with us and may have access to our direct-booking rates, payment options, and policies.
Airbnb and Agoda reservations are subject to the respective platform's booking, payment, cancellation, refund, and guest policies.
When is my booking confirmed?
Your reservation is confirmed once the required booking information and payment requirements have been completed and SAGE Staycation has issued your booking confirmation.
Can I book for someone else?
Yes, provided you are authorized to make the reservation and provide accurate information for all registered guests.
The person making the reservation is responsible for ensuring that all guests comply with our Terms & Conditions and House Rules.
Can I change my reservation dates?
Date changes are subject to availability and the applicable rate and cancellation conditions.
Changes may result in additional charges or rate differences.
For Airbnb or Agoda reservations, changes may need to be requested through the platform where you made the booking.
Payment
What payment methods do you accept?
Available payment methods may include:
Visa
Mastercard
PayPal
GCash
Maya
Bank transfer
Other payment methods displayed during booking
Payment options may vary depending on the booking channel.
Do I need to pay in full?
For direct bookings:
Non-Refundable Rate: Full payment is required upon booking.
Flexible Rate: A 50% deposit is required upon booking, with the remaining 50% due 7 days before arrival.
Your booking confirmation will show the applicable payment conditions.
Is my online payment secure?
Payments are processed through secure third-party payment gateways.
SAGE Staycation does not intentionally store complete payment-card details when those details are processed directly by an external payment provider.
Check-in & Check-out
What time is check-in?
Check-in is from 2:00 PM.
What time is check-out?
Check-out is by 11:00 AM.
Can I check in early?
For direct bookings, complimentary early check-in from 12:00 PM may be available when the unit is ready and availability is confirmed.
Early check-in is not guaranteed until confirmed by SAGE Staycation.
Can I check out late?
For direct bookings, late check-out until 1:00 PM may be available for ₱400, subject to availability.
Please obtain confirmation from SAGE Staycation before assuming a late check-out has been approved.
How do I get my check-in instructions?
Check-in instructions are normally sent approximately 24 hours before arrival by email or SMS.
Instructions may include:
Property information
Building access instructions
Unit information
Check-in procedure
Wi-Fi information
House Rules
Pre-check-in ID submission link
ID & Guest Registration
Do I need to provide an ID?
Yes.
The primary guest must be at least 21 years old, and valid government-issued identification is required.
When do I submit my ID?
Approximately 24 hours before check-in, all registered guests must submit valid IDs using the pre-check-in link provided by email or SMS, or included in your booking confirmation.
Why do you require IDs?
Guest identification may be required for verification, condominium registration, security, access control, emergency purposes, and applicable legal or building requirements.
What happens if I don't submit my ID?
Building security or reception may require registered identification before allowing entry.
Unregistered guests may be denied building access.
Please ensure that all overnight guests are registered before arrival.
Guests & Visitors
Can I bring additional guests?
Only the number of guests included in your reservation may stay overnight.
Additional overnight guests require prior approval and may be subject to additional charges and building-registration requirements.
Can I have visitors?
Day visitors may be permitted but must be approved in advance and comply with the building's visitor-registration and security requirements.
Only registered guests may stay overnight.
Can I have a party or event?
No.
Parties, events, and unauthorized gatherings are strictly prohibited.
Our properties are located in residential condominium communities, and guests are expected to respect neighbors and building regulations.
Parking
Is free parking available?
No free parking is available at any SAGE Staycation property.
Can I reserve parking?
Paid parking may be available depending on the property and availability.
Please contact us at least 24 hours before arrival if you need parking so we can check availability, reserve a slot where possible, and arrange payment.
A parking request is confirmed only once SAGE Staycation confirms the parking slot.
Is parking included in my room rate?
No, unless specifically stated in your booking confirmation.
Parking fees are separate and may vary by building.
Swimming Pool
Does every SAGE Staycation property have a swimming pool?
No.
Mesaverte Residences: Swimming pool available.
Avida Towers Aspira: Swimming pool available.
The Loop Towers: No swimming pool.
One Oasis: No swimming pool.
Is pool access free at Mesaverte?
Yes.
At Mesaverte Residences, pool access is complimentary for the first 2 registered guests.
Additional guests may be required to pay the applicable pool entrance fee.
Is the Avida pool free?
No.
At Avida Towers Aspira, pool access is not complimentary. Guests must pay the applicable entrance fee.
What are the pool hours?
Pool hours are controlled by building management.
They are generally around 6:00 AM–9:00 PM, but operating hours, maintenance schedules, capacity limits, and access requirements may change.
Guests should follow the current schedule and rules provided by building management.
Gym
Is gym access included?
No.
Gym access is not complimentary at our properties.
Gym facilities may be available for a fee at:
Mesaverte Residences
Avida Towers Aspira
The Loop Towers
One Oasis
Fees and operating hours are controlled by the respective building.
House Rules
Is smoking allowed?
No.
Smoking is strictly prohibited inside the condominium units.
Guests may smoke only in designated areas permitted by building management.
Are pets allowed?
Pets are not allowed unless SAGE Staycation provides prior written approval.
Are parties allowed?
No.
Parties and events are strictly prohibited unless expressly authorized in writing.
What are the quiet hours?
10:00 PM–7:00 AM.
Please keep noise to a minimum and respect other residents.
What happens if I break the House Rules?
Depending on the seriousness of the violation, consequences may include additional charges, loss of facility access, termination of the stay, eviction without refund where permitted, or reporting to building management or authorities.
Cancellation & Refunds
What is your cancellation policy?
The cancellation policy depends on the rate selected when you book.
SAGE Staycation offers:
Flexible Rates
Non-Refundable Rates
The applicable cancellation terms will be displayed during the booking process and included in your booking confirmation.
What happens if I book through Airbnb or Agoda?
Your Airbnb or Agoda reservation is subject to the cancellation and refund policy displayed by that platform for your specific reservation.
If you need to cancel or change an OTA reservation, use the platform through which you made the booking.
What happens if a typhoon prevents me from travelling?
SAGE Staycation has a Typhoon Promise for qualifying travel disruptions.
If PAGASA raises Typhoon Signal No. 1 or higher affecting travel to or from Cagayan de Oro and your flight, ferry/port, road access, or other relevant transportation is officially disrupted, you may be eligible for:
A full refund; or
A free rebooking credit valid for 12 months.
Reasonable proof of the travel disruption is required.
For Airbnb and Agoda bookings, the applicable platform's policies and procedures may also apply.
Damages & Security Deposit
Is there a security deposit?
A security deposit may be required for direct bookings.
Any applicable deposit or temporary authorization will be communicated during the booking process.
What happens if I damage something?
Guests are responsible for damage beyond normal wear and tear.
Reasonable repair, replacement, or excessive-cleaning costs may be charged in accordance with the applicable booking terms.
Wi-Fi & Amenities
Does every unit have Wi-Fi?
Yes. Our accommodations are equipped with Wi-Fi.
However, internet service is provided by third-party telecommunications providers, and occasional interruptions may occur.
Do the units have kitchens?
Our studio units generally include a kitchenette with basic cooking and food-preparation facilities.
Specific equipment may vary by property.
Does every unit have Netflix?
Our units generally provide Smart TV access with Netflix.
Availability may vary depending on the unit, television, internet connection, and service provider.
Emergencies & Assistance
How can I contact SAGE Staycation?
24/7 Guest Assistance: SAGE Staycation Facebook Messenger
Phone: +63-945 399 3458
Email: stay@sagestaycation.com
For immediate police, fire, or medical emergencies, please contact 911 or the appropriate building security/emergency contact first, then notify SAGE Staycation when it is safe to do so.
What if something in my unit isn't working?
Please contact us as soon as possible.
We will make reasonable efforts to resolve maintenance problems promptly, subject to the availability of technicians, building management, utilities, and third-party service providers.
After Your Stay
Can I leave a review?
Absolutely.
Guest feedback helps us improve SAGE Staycation and helps future guests make informed decisions.
You may leave a review through the booking platform you used or through other review channels provided by SAGE Staycation.
I left something behind. What should I do?
Contact us as soon as possible with details of the missing item.
If we locate the item, we will explain the available return or collection options. Delivery or shipping costs may be the guest's responsibility.
Still Have Questions?
We're happy to help.
SAGE Staycation
Cagayan de Oro City, Philippines
Phone: +63-945 399 3458
Email: stay@sagestaycation.com
24/7 Guest Assistance: SAGE Staycation Facebook Messenger
Effective Date: 25/08/2026
Last Updated: 25/08/2026