Cancellation & Refund Policy
Effective Date: 25/08/2026
Last Updated: 25/08/2026
At SAGE Staycation, we want booking your Cagayan de Oro stay to be straightforward and flexible.
Cancellation and refund terms depend on how you booked and which rate you selected.
Direct-booking benefits apply only to reservations made directly through SAGE Staycation unless otherwise stated.
Reservations made through Airbnb, Agoda, or another OTA are subject to the applicable platform's cancellation and refund terms.
Direct Booking
Flexible Rate
Cancel up to 48 hours before check-in for a full refund.
Cancellation must be received at least 48 hours before the scheduled check-in time.
Cancellations made less than 48 hours before check-in may be subject to charges or become non-refundable according to the applicable booking terms.
Date Changes
Direct-booking guests may request a free change of dates up to 7 days before arrival, subject to availability.
Date changes are subject to:
- Availability;
- Accommodation availability;
- Rate differences;
- Applicable booking conditions; and
- Confirmation by SAGE Staycation.
A date change is not confirmed until approved.
Early Bird Saver
20% Off — Prepaid Non-Refundable Rate
The Early Bird Saver is our discounted prepaid non-refundable rate.
Conditions:
- Full payment is required when booking;
- The reservation is non-refundable;
- Cancellation does not qualify for a refund;
- Date changes are not guaranteed; and
- Exceptions are subject to applicable law or SAGE Staycation's discretion.
Typhoon Promise
For qualifying direct bookings, SAGE Staycation may provide assistance when a typhoon or significant travel disruption prevents reasonable travel to or from Cagayan de Oro.
If PAGASA issues a relevant typhoon warning/signal affecting travel and official transportation disruption occurs, eligible guests may choose:
Option 1 — Full Refund
A full refund of the eligible amount paid.
Option 2 — Rebooking Credit
A rebooking credit valid for 12 months from the original check-in date.
Reasonable evidence may be required, such as:
- PAGASA advisory;
- Airline cancellation notice;
- Ferry/port closure notice;
- Official road-closure notice; or
- Other official travel advisory.
The Typhoon Promise applies to direct SAGE Staycation bookings only.
Airbnb and Agoda reservations remain subject to applicable platform policies.
Cancellation Process
To cancel a direct reservation, contact SAGE Staycation using the details in your booking confirmation.
Please provide:
- Guest name;
- Booking reference;
- Check-in date; and
- Reason for cancellation, where relevant.
The effective cancellation time is when SAGE Staycation receives the cancellation request.
Refund Process
Approved refunds will normally be returned through the original payment method where possible.
Processing time may depend on the payment gateway, bank, card issuer, e-wallet, or other payment provider.
Any applicable payment-processing fees will be handled according to the terms displayed at booking.
No-Shows
If a guest does not arrive and has not cancelled according to the applicable cancellation policy, the reservation may be treated as a no-show.
No-shows are generally non-refundable unless an applicable exception applies.
Early Departure
Leaving before the booked departure date does not automatically qualify for a refund.
Any refund depends on the applicable rate and cancellation conditions.
Airbnb & Agoda
Airbnb and Agoda reservations are governed by the applicable cancellation and refund terms displayed on the platform.
Guests should manage cancellation or refund requests through the platform used to make the reservation.
Contact
SAGE Staycation
Cagayan de Oro City, Philippines
Phone: +63-945 399 3458
Email: stay@sagestaycation.com
Effective Date: 25/08/2026
Last Updated: 25/08/2026