Check-in & Check-out

What time is check-in?

Standard check-in: 2:00 PM

What time is check-out?

Standard check-out: 11:00 AM

Can I check in early?

For eligible direct bookings, complimentary early check-in from 12:00 PM may be available when the unit is ready and availability has been confirmed.

Early check-in is not guaranteed until confirmed by SAGE Staycation.

Can I check out late?

Direct-booking guests may request late check-out until 1:00 PM for ₱400, subject to availability and confirmation.

For complete arrival and departure information, please see Check-in & Check-out.

ID & Guest Registration

Do I need to submit an ID?

Yes.

All registered guests must provide valid identification as required for guest verification and condominium/building registration.

When do I submit my ID?

Approximately 24 hours before check-in, registered guests will receive a pre-check-in link by email or SMS or through their booking confirmation.

Why is ID required?

Guest identification may be required for:

  • Guest verification
  • Building registration
  • Security
  • Access control
  • Emergency purposes
  • Applicable legal and building requirements

Guests who do not complete required registration may be denied building access.

Guests & Visitors

Can I bring additional guests?

Only the number of guests included in the reservation may stay overnight.

Additional overnight guests require prior approval and may be subject to additional charges and building-registration requirements.

Can I have visitors?

Day visitors may be permitted but must be approved in advance and comply with the applicable building's visitor-registration and security requirements.

Only registered guests may stay overnight.

Parking

Is parking free?

No. Parking is not complimentary and is not included in the accommodation rate unless specifically stated in your booking confirmation.

How much does parking cost?

Parking fees are determined by the respective building and may change.

Typical overnight parking fees may range from approximately ₱300–₱350 per night, depending on the property.

Parking is generally first-come, first-served and subject to availability.

Can I reserve parking?

Please contact SAGE Staycation at least 24 hours before arrival if you require parking.

We can provide property-specific information and check availability where applicable.

A parking request is not confirmed until SAGE Staycation confirms it.

What if parking is unavailable?

Alternative paid parking may be available near certain properties.

For example, alternative parking may be available at the Lifestyle District near Mesaverte or Limketkai Mall for The Loop and One Oasis, subject to availability and the applicable parking operator's rules and fees.

Swimming Pools

Which SAGE Staycation properties have swimming pools?

Swimming-pool availability varies by property.

Mesaverte Residences: Swimming pool available.

Avida Towers Aspira: Swimming pool available.

The Loop Towers: No guest pool access currently available.

One Oasis: Pool availability and guest access are subject to the current building policy.

Are the pools open every day?

No.

The swimming pools are strictly closed every Monday for routine water treatment, cleaning, and maintenance.

Pool access is generally available Tuesday through Sunday, subject to building rules, maintenance, capacity, weather, and other restrictions.

Mesaverte Residences Pool

Days Open: Tuesday–Sunday
Hours: 6:00 AM–9:30 PM
Monday: Closed for routine maintenance

Most SAGE Staycation units provide complimentary pool access for the applicable number of registered guests, depending on the property's current arrangement.

Additional guests may be charged:

  • Day swimming: ₱200 per person — 6:00 AM–6:00 PM
  • Night swimming: ₱300 per person — 6:00 PM–9:30 PM

Applicable fees and access rules are controlled by building management.

Avida Towers Aspira Pool

Days Open: Tuesday–Sunday and holidays
Monday: Closed for routine maintenance

Day swimming: 7:00 AM–6:00 PM
Evening swimming: 6:30 PM–9:00 PM

Avida charges a per-person pool fee for staycation guests.

Weekdays

  • Day: ₱75/person
  • Night: ₱100/person

Weekends

  • Day: ₱100/person
  • Night: ₱150/person

Children aged 5 and under: Free

Pool fees and access requirements are controlled by building management and may change.

Can pool access be unavailable?

Yes.

Pools may be temporarily unavailable because of:

  • Maintenance
  • Cleaning
  • Weather
  • Capacity restrictions
  • Private events
  • Building regulations
  • Temporary closure

Always follow the current schedule and instructions provided by building management.

Gym

Is gym access complimentary?

No.

Gym access is not included in the accommodation rate unless specifically stated.

Gym facilities may be available at:

  • Mesaverte Residences
  • Avida Towers Aspira
  • The Loop Towers
  • One Oasis

Typical walk-in fees may range from approximately ₱100–₱200 per session/hour, depending on the building.

Fees, operating hours, registration requirements, and access rules are controlled by building management.

Wi-Fi & Amenities

Does every unit have Wi-Fi?

Yes. Our accommodations provide Wi-Fi.

Internet service depends on third-party telecommunications providers, and occasional interruptions may occur.

Do the units have a Smart TV?

Our studio accommodations generally provide a Smart TV.

Is Netflix available?

Netflix is generally available, subject to the specific unit, internet connection, and service/account availability.

Do the units have a kitchen?

Our studio units generally include a kitchenette with basic cooking and food-preparation facilities.

Specific equipment varies by unit.

House Rules

Is smoking allowed?

No. Smoking is strictly prohibited inside the condominium units.

Are parties allowed?

No. Parties, events, and unauthorized gatherings are prohibited.

Are pets allowed?

Pets are not permitted unless prior written approval has been provided by SAGE Staycation.

What are quiet hours?

10:00 PM–7:00 AM

Please respect neighboring residents and keep noise to a minimum.

For complete rules, please see House Rules.

Emergencies & Assistance

What should I do in an emergency?

For immediate police, fire, or medical emergencies, call 911 or contact the appropriate building security/emergency contact.

Once it is safe to do so, notify SAGE Staycation.

24/7 Guest Assistance: SAGE Staycation Facebook Messenger
Phone: +63-945 399 3458
Email: stay@sagestaycation.com

Lost & Found

I left something behind. What should I do?

Contact SAGE Staycation as soon as possible with details of the item.

If the item is found, we will explain available collection or delivery options.

Shipping or delivery costs may be the guest's responsibility.

Need More Information?

For detailed policies, please see:

  • Check-in & Check-out
  • House Rules
  • Cancellation & Refund
  • Terms & Conditions
  • Privacy Policy

SAGE Staycation
Cagayan de Oro City, Philippines

Phone: +63-945 399 3458
Email: stay@sagestaycation.com
24/7 Guest Assistance: SAGE Staycation Facebook Messenger

Effective Date: 25/08/2026
Last Updated: 25/08/2026

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