Terms & Conditions
Effective Date: 25/08/2026
Last Updated: 25/08/2026
These Terms & Conditions govern reservations and stays at SAGE Staycation properties in Cagayan de Oro City, Philippines.
By making a reservation or staying at a SAGE Staycation property, the booking guest agrees to these Terms & Conditions, the applicable House Rules, and the rules of the relevant condominium building.
1. Reservations
Reservations are subject to availability and are confirmed only after the required booking information and payment requirements have been completed and a booking confirmation has been issued.
Guests must provide accurate and complete information.
2. Guest Eligibility
The primary booking guest must meet the minimum age requirement stated during booking.
Valid identification may be required for all registered guests.
3. Guest Information & Registration
Guests must provide accurate information for all persons staying in the accommodation.
Building management may require guest identification and registration before access is granted.
SAGE Staycation may be unable to provide access where required registration has not been completed.
4. Occupancy
Only the number of guests included in the reservation may stay overnight.
Additional guests require prior approval and may incur additional charges.
5. Rates & Payment
Rates and payment requirements are displayed during booking.
Different rate plans may have different payment, cancellation, and modification conditions.
Guests are responsible for completing payments by the required deadlines.
6. Cancellation & Refunds
Cancellation and refund rights depend on the rate and booking channel.
The applicable cancellation terms displayed during booking and included in the reservation confirmation form part of the booking agreement.
For detailed information, please see the Cancellation & Refund Policy.
7. Check-in & Check-out
Standard check-in is 2:00 PM.
Standard check-out is 11:00 AM.
Early check-in and late check-out are subject to availability and confirmation.
8. House Rules
Guests must comply with the SAGE Staycation House Rules and all applicable condominium building rules.
Serious or repeated violations may result in termination of the stay, additional charges, eviction where permitted, or reporting to appropriate authorities.
9. Building Facilities
Swimming pools, gyms, parking areas, and other condominium facilities are operated and controlled by the respective building management or third-party providers.
Facility availability is not guaranteed.
Facilities may be affected by:
- Maintenance;
- Cleaning;
- Capacity limits;
- Weather;
- Building regulations;
- Private events; or
- Temporary closure.
10. Amenity & Parking Fees
Unless expressly stated otherwise in the applicable reservation:
Parking, swimming-pool access, and gym access are not included in the accommodation rate.
Applicable fees may be payable directly to building management or the relevant facility operator.
Building-imposed fees, operating hours, access requirements, and availability may change without prior notice.
11. Pool Maintenance
Swimming pools may have scheduled maintenance closures.
At the time of this policy's publication, the swimming pools at participating SAGE Staycation properties are scheduled to be closed every Monday for routine water treatment, cleaning, and maintenance.
Building management controls final access and operating schedules.
12. Parking
Parking is subject to availability and the rules of the relevant building or parking operator.
SAGE Staycation does not guarantee a parking space unless a specific parking arrangement has been confirmed.
13. Property Damage
Guests are responsible for damage beyond normal wear and tear caused by themselves or their visitors.
Reasonable repair, replacement, restoration, or excessive-cleaning costs may be charged.
14. Lost Property & Access Devices
Guests may be responsible for replacement costs associated with lost or damaged keys, access cards, access devices, or other SAGE Staycation property.
15. Visitors
Visitors must comply with the relevant building's registration and security procedures.
Only registered guests may stay overnight unless additional overnight guests have been approved.
16. Prohibited Activities
The following are prohibited unless expressly authorized:
- Parties and events;
- Commercial activities;
- Illegal activities;
- Illegal drugs or prohibited substances;
- Smoking inside units; and
- Activities that violate building rules or Philippine law.
17. Force Majeure
SAGE Staycation is not responsible for circumstances beyond its reasonable control, including certain natural disasters, government actions, utility interruptions, transportation disruptions, building emergencies, telecommunications failures, or other extraordinary events.
Where applicable, the Typhoon Promise and cancellation provisions may apply.
18. Third-Party Services
Internet, payment processing, transportation, building facilities, parking, and other third-party services may occasionally be interrupted or unavailable.
SAGE Staycation will make reasonable efforts to assist but cannot guarantee uninterrupted third-party services.
19. Liability
Guests are responsible for their own safety, belongings, and conduct during their stay.
Guests must follow building security and emergency instructions.
Nothing in these Terms & Conditions excludes or limits rights or protections that cannot legally be excluded under applicable Philippine law.
20. Airbnb, Agoda & Other OTAs
Reservations made through Airbnb, Agoda, or another OTA are additionally subject to that platform's applicable terms, payment procedures, cancellation policies, refund procedures, and other rules.
Where platform rules control a particular aspect of the reservation, the applicable platform terms will apply.
SAGE Staycation House Rules and building requirements continue to apply where relevant.
21. Privacy
Guest personal information is handled according to the SAGE Staycation Privacy Policy.
22. Changes to These Terms
SAGE Staycation may update these Terms & Conditions from time to time.
The version applicable to a reservation will be determined according to the booking terms provided to the guest.
23. Contact
SAGE Staycation
Cagayan de Oro City, Philippines
Phone: +63-945 399 3458
Email: stay@sagestaycation.com
24/7 Guest Assistance: SAGE Staycation Facebook Messenger
Effective Date: 25/08/2026
Last Updated: 25/08/2026