Privacy Policy

Effective Date: 25/08/2026
Last Updated: 10/10/2026

SAGE Staycation respects your privacy and is committed to handling guest information responsibly.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, communicate with us, inquire about accommodation, make a reservation, use Facebook Messenger, interact with our automated guest assistant, or stay at one of our properties.

Our website may contain features or listings that are still being developed or updated. This Privacy Policy applies to the information we actually collect and process through our current services and communication channels.

1. Information We May Collect

Depending on how you interact with SAGE Staycation, we may collect:

  • Name;
  • Facebook profile name or Messenger account information;
  • Contact information;
  • Email address;
  • Telephone or mobile number;
  • Guest identification information;
  • Government-issued identification where required;
  • Booking and reservation details;
  • Requested stay dates;
  • Check-in and check-out dates;
  • Number of guests;
  • Preferred property, unit, or location;
  • Accommodation preferences;
  • Payment-related information;
  • Payment method information;
  • Payment screenshots or proof of payment that you voluntarily provide;
  • Communications and messages with SAGE Staycation;
  • Questions, requests, complaints, or support messages;
  • Special requests relevant to your stay;
  • Technical information reasonably necessary to operate our website or messaging services; and
  • Other information reasonably necessary to provide our services.

We collect only information reasonably necessary for guest communication, accommodation inquiries, booking administration, payment coordination, guest verification, property access, support, security, and related business purposes.

2. Guest Identification

We may require valid government-issued identification from registered guests for:

  • Guest verification;
  • Condominium or building registration;
  • Security;
  • Access control;
  • Emergency purposes; and
  • Applicable legal, administrative, or building requirements.

Identification information may be provided to relevant building management, security personnel, or authorized property representatives where reasonably necessary for guest registration, access, or security.

Access to identification information should be limited to authorized persons who require it for legitimate booking, registration, security, or compliance purposes.

3. How We Use Your Information

We may use personal information to:

  • Respond to accommodation inquiries;
  • Check accommodation availability;
  • Provide approved rates and booking information;
  • Process reservation requests;
  • Confirm bookings;
  • Coordinate payments;
  • Provide payment instructions;
  • Communicate with guests;
  • Provide check-in and check-out information;
  • Complete guest or building registration;
  • Provide guest support;
  • Respond to questions or complaints;
  • Handle cancellations and refunds;
  • Address maintenance, safety, or security matters;
  • Prevent fraud, misuse, duplicate processing, or unauthorized activity;
  • Maintain appropriate conversation and booking context;
  • Refer matters to authorized SAGE Staycation staff when human review is required;
  • Comply with applicable legal, accounting, security, or administrative requirements; and
  • Improve our services and guest experience.

We do not sell personal information.

4. Facebook Messenger and Automated Guest Assistance

SAGE Staycation may use automated systems, including our guest assistant MIA, to help respond to inquiries received through Facebook Messenger and other supported communication channels.

When you communicate with SAGE Staycation through Facebook Messenger, information associated with the conversation may be processed to help provide guest assistance.

This may include:

  • Your Facebook profile name or Messenger account identifier;
  • Your messages to SAGE Staycation;
  • Requested stay dates;
  • Number of guests;
  • Property or unit preferences;
  • Accommodation requirements;
  • Booking-related information;
  • Payment-related questions;
  • Support requests; and
  • Other information you voluntarily provide in the conversation.

MIA may assist with matters such as:

  • Accommodation availability;
  • Property and unit options;
  • Approved rates;
  • Booking requirements;
  • Payment methods and instructions;
  • Check-in and check-out information; and
  • General guest assistance.

Automated systems may use conversation context where reasonably necessary to provide an appropriate response and avoid requiring guests to repeatedly provide the same information.

5. Human Handover

Certain matters may require review or action by an authorized SAGE Staycation staff member rather than an automated system.

Examples may include:

  • Payment verification;
  • Identity verification;
  • Safety or security concerns;
  • Complaints requiring human judgment;
  • Exceptional booking arrangements;
  • Requests outside approved automated rules;
  • Disputes;
  • Refund decisions; and
  • Other matters requiring staff authorization.

When necessary, information from the relevant conversation may be shared with authorized SAGE Staycation staff so the matter can be reviewed or handled appropriately.

Our automated guest assistant does not independently confirm that a payment has been successfully received unless that status has been confirmed through an authorized SAGE Staycation process or by authorized staff.

6. Payment Information

SAGE Staycation may provide payment instructions through Facebook Messenger, email, booking platforms, or other approved communication channels.

Payments may be processed through banks, electronic payment services, booking platforms, or other third-party payment providers.

Where payment information is processed directly by an external payment provider, SAGE Staycation does not intentionally store complete payment-card details.

If you voluntarily send a payment screenshot, transaction reference, receipt, or proof of payment, this information may be reviewed and retained where reasonably necessary to verify or administer your reservation.

Payment providers may process information according to their own privacy policies and security procedures.

7. Third-Party Platforms and Service Providers

SAGE Staycation may use third-party services that are reasonably necessary to operate our business, website, messaging services, booking processes, hosting, security, availability systems, and guest communications.

These may include:

  • Meta and Facebook Messenger;
  • Airbnb, Agoda, and other online travel agencies or booking platforms;
  • Website hosting providers;
  • Cloud infrastructure or technology service providers;
  • Payment providers;
  • Building management or security systems; and
  • Other service providers necessary to operate SAGE Staycation services.

Where third-party services process information, they may also process data according to their own privacy policies, terms, and legal obligations.

We share information only where reasonably necessary to provide services, administer bookings, support guests, maintain security, or comply with applicable obligations.

8. Third-Party Booking Platforms

If you make a booking or communicate with us through Airbnb, Agoda, or another online travel agency or booking platform, your information may also be collected and processed by that platform according to its own privacy policy and terms.

SAGE Staycation may receive information from those platforms that is necessary to manage, administer, and support your reservation.

9. Building Management

Because some SAGE Staycation properties are located within condominium communities, certain guest information may need to be provided to building management, property administration, security personnel, or authorized representatives for:

  • Guest registration;
  • Access control;
  • Security;
  • Facility use;
  • Emergency purposes; and
  • Compliance with building requirements.

Only information reasonably required for these purposes should be provided.

10. Communications

We may communicate with guests through:

  • Email;
  • SMS;
  • Telephone;
  • Booking-platform messaging;
  • SAGE Staycation Facebook Messenger; and
  • Other communication channels that you use to contact us.

These communications may include:

  • Responses to accommodation inquiries;
  • Availability information;
  • Booking confirmations;
  • Payment instructions;
  • Pre-check-in information;
  • Guest registration requests;
  • Arrival information;
  • Check-in and check-out instructions;
  • Guest support;
  • Safety or security communications; and
  • Other important stay-related notices.

11. Facebook and Meta

When you interact with SAGE Staycation through Facebook or Messenger, Meta may independently collect and process information according to Meta's own privacy policies, terms, and platform rules.

SAGE Staycation does not control Meta's independent collection or processing of information on Meta platforms.

Information transmitted through Messenger may pass through systems operated by Meta before it reaches SAGE Staycation or the technology systems we use to respond to your inquiry.

12. Cookies and Website Technologies

Our website may use cookies or similar technologies to support:

  • Website functionality;
  • Security;
  • Analytics;
  • Session management;
  • User preferences; and
  • General website performance.

You may be able to control certain cookie settings through your browser.

Third-party content or services used on our website may also use their own cookies or tracking technologies according to their own policies.

13. Embedded Content

Our website may contain embedded content from third-party websites or services, including videos, images, maps, social-media content, or other external material.

Embedded content may behave as though you visited the third-party website directly.

Those third-party providers may collect or process information according to their own privacy policies and technologies.

14. Data Security

We take reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

Access to guest information should be limited to authorized personnel and systems where reasonably necessary for legitimate business purposes.

However, no electronic transmission, messaging platform, website, or storage system can be guaranteed to be completely secure.

15. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Guest communication;
  • Accommodation inquiries;
  • Booking administration;
  • Payment verification;
  • Guest registration;
  • Transaction and accounting records;
  • Support and complaint resolution;
  • Fraud prevention;
  • Security;
  • Dispute resolution;
  • Legal or regulatory compliance; and
  • Other legitimate business purposes.

Retention periods may vary depending on the type of information, the nature of the booking or communication, and applicable legal or administrative requirements.

16. Your Privacy Rights

Subject to applicable Philippine law, including applicable data-protection requirements, you may have rights relating to your personal information.

These may include the right to:

  • Request access to personal information we hold about you;
  • Request correction of inaccurate or incomplete information;
  • Request information about how your information is processed;
  • Object to certain processing where applicable;
  • Request deletion or erasure where legally permitted; and
  • Exercise other rights available under applicable privacy laws.

Requests may be subject to reasonable identity verification and applicable legal, contractual, accounting, security, or administrative limitations.

17. Data Deletion Requests

You may request deletion of personal information held by SAGE Staycation, subject to information that we are required or reasonably permitted to retain for legal, accounting, security, fraud-prevention, dispute-resolution, booking, or other legitimate business purposes.

To request deletion of your personal information, contact:

SAGE Staycation
Cagayan de Oro City, Philippines

Email: stay@sagestaycation.com
Phone: +63-945 399 3458
Facebook Messenger: SAGE Staycation

Please state that you are requesting deletion of your personal information and provide enough information for us to identify the relevant conversation, inquiry, or booking.

We may request reasonable verification before processing a deletion request to help prevent unauthorized deletion of another person's information.

Where applicable and legally permitted, we will take reasonable steps to delete or anonymize the relevant personal information from systems under our control.

18. Children's Privacy

SAGE Staycation services are intended for persons who are legally able to make or participate in accommodation and booking arrangements.

We do not intentionally design our automated guest-assistance services to collect personal information from children without appropriate involvement from a parent, guardian, or responsible adult where required.

19. Privacy Concerns and Contact Information

If you have questions, concerns, access requests, correction requests, or deletion requests relating to your personal information, please contact:

SAGE Staycation
Cagayan de Oro City, Philippines

Phone: +63-945 399 3458
Email: stay@sagestaycation.com
Guest Assistance: SAGE Staycation Facebook Messenger

20. Changes to This Privacy Policy

SAGE Staycation may update this Privacy Policy when necessary to reflect changes in our services, technology, operational practices, or applicable legal requirements.

The latest version will be published on our website with the applicable effective date and last-updated date.

SAGE Staycation
Cagayan de Oro City, Philippines

Effective Date: 25/08/2026
Last Updated: 10/10/2026

Scroll to Top